Frequently Asked Questions

Yes – Fan Strategy operates under a valid gambling licence issued by the Curaçao eGaming Authority. The licence obliges us to segregate player funds, use certified random‑number generators for betting outcomes, and submit regular independent audits, which means your deposits are protected and all bets are handled fairly.

To verify your account we require a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID), a recent proof of address such as a utility bill or bank statement dated within the last three months, and occasionally a selfie showing you holding the document. Verification is usually completed within 24 hours once all documents are uploaded.

Fan Strategy accepts Visa and Mastercard credit/debit cards, e‑wallets (Skrill, Neteller, PayPal), prepaid vouchers (Paysafecard), direct bank transfers and select cryptocurrencies (Bitcoin, Ethereum, USDT). Deposits are instant; e‑wallet withdrawals normally clear within 24 hours, while card and bank transfers take 3‑5 business days.

If a match is postponed before kick‑off, all bets are void and the stake is returned to your account unless the match is rescheduled and completed within the official tournament window. For cancelled matches after the start, bets stand on the official result declared by the governing body.

You can set personal limits from the ‘Responsible Gaming’ section of your account: choose daily, weekly or monthly deposit caps, loss limits, or a maximum session time. Limits take effect immediately after confirmation and can be adjusted, but lowering a limit requires a waiting period for security reasons.

Cash‑out lets you settle a bet before the event finishes, locking in a profit or cutting a loss based on the current odds. The amount offered is shown in your bet slip and can be accepted with a single click; not all markets are eligible for cash‑out, and the feature may be unavailable in‑play during certain periods.